sk778 Privacy Policy — How We Handle Your Personal Data
This policy explains what personal information sk778 collects, why we collect it, how we protect it, and what rights you have as a player based in Bangladesh.
Introduction
sk778 is committed to protecting the privacy of all players who use our online casino and sportsbook platform. This Privacy Policy ("Policy") describes how sk778 ("we", "us", "our") collects, uses, stores, shares, and safeguards personal information about you ("Player", "User", "You") when you access or use any part of sk778, including registration, account management, deposits, withdrawals, gameplay, customer support interactions, and marketing communications. By registering an account or using sk778, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
This Policy applies to all personal data processed in connection with your use of sk778, regardless of how you access the platform — whether on a mobile browser, a desktop browser, or through any other means. sk778 takes its data protection obligations seriously. We collect only the information necessary to operate the platform, fulfil our legal obligations, and provide a safe and personalised experience to players in Bangladesh and beyond. We do not sell personal data to third parties.
Personal Data We Collect
sk778 collects personal data from you directly when you register, transact, or interact with the platform, and automatically through your use of the platform. The main categories of personal data we process are:
Identity Data
Full name, date of birth, national ID number, and a copy of government-issued photo ID provided during KYC.
Contact Data
Mobile phone number and email address provided at registration, plus any updated contact details you provide thereafter.
Financial Data
bKash, Nagad, or Rocket wallet numbers and bank account details used for deposits and withdrawals, plus transaction history.
Technical Data
IP address, device type, browser type, operating system, session duration, and access timestamps collected automatically during platform use.
Gaming Data
Betting history, game session logs, wagers placed, outcomes, bonus claims, and responsible gaming tool settings applied to your account.
Communications Data
Records of your customer support interactions, live chat transcripts, email correspondence, and any feedback or complaints submitted to sk778.
How We Use Your Personal Data
sk778 uses your personal data only for the purposes described in this Policy. We do not use your data for any purpose that would be incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are:
- Account registration, verification, and maintenance — processing your registration details, verifying your identity via KYC, and maintaining your account.
- Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and maintaining accurate financial records.
- Fraud prevention and AML compliance — monitoring transactions and account behaviour to detect and prevent fraud, money laundering, and other prohibited activities.
- Responsible gaming — applying deposit limits, session limits, cooling-off periods, and self-exclusion settings, and monitoring for patterns that may indicate a player is experiencing gambling-related harm.
- Customer support — responding to your queries, resolving account issues, processing complaints, and improving our support service based on interaction records.
- Service improvement and analytics — analysing aggregated usage data to understand how players interact with the platform and to improve game selection, performance, and user experience.
Legal Basis for Processing
sk778 processes your personal data under one or more of the following lawful bases, depending on the specific processing activity:
Contractual Necessity
Processing your identity data, contact data, financial data, and gaming data is necessary to fulfil the contract between you and sk778 — specifically, to provide you with a registered account, accept deposits, facilitate gameplay, and process withdrawals.
Legal Obligation
Processing your identity data for KYC verification, retaining transaction records, and monitoring for AML indicators are necessary to comply with applicable legal and regulatory obligations. sk778 is required to retain certain records for minimum periods defined by applicable law.
Legitimate Interests
Processing technical data for fraud detection, service analytics, and platform security is conducted on the basis of sk778's legitimate interest in operating a secure and reliable platform and protecting players from fraud and abuse. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.
Sharing Your Personal Data
sk778 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared in the following limited and controlled circumstances:
Game and Platform Providers
sk778 shares session data and account identifiers with game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming to the extent necessary for you to access their games through the sk778 platform. These providers operate under their own data protection policies and are required by their licensing conditions to handle player data securely.
Payment Processors
Your payment details are shared with payment service providers — bKash, Nagad, Rocket, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank — to the extent strictly necessary to process your deposit or withdrawal transaction. sk778 does not store full payment credentials on its own servers beyond what is required for transaction reconciliation.
Legal and Regulatory Authorities
sk778 may be required by applicable law, court order, or legitimate regulatory demand to disclose personal data about specific players to competent authorities. In such cases, sk778 will comply with the legal obligation and will notify the affected player of the disclosure where permitted by law to do so.
No Sale of Personal Data
sk778 does not and will not sell, broker, or otherwise trade your personal data for commercial gain to any third party. Any data sharing arrangement with service providers is governed by a data processing agreement that restricts the provider's use of your data to the specific purpose for which it was shared.
Payment Data and Financial Privacy
sk778 treats your financial data with the highest level of care. When you make a deposit or request a withdrawal via bKash, Nagad, or Rocket, the transaction is facilitated through the respective payment provider's own encrypted infrastructure. sk778 receives only the confirmation data necessary to credit or debit your account — we do not receive or store your mobile banking PIN, OTP, or full card number. All payment data transmitted between your device and the sk778 platform is protected by SSL encryption.
Transaction records — including deposit amounts, withdrawal amounts, dates, and the payment method used — are retained by sk778 as part of your account history and for AML compliance purposes. These records are held for the minimum period required by applicable law. Players may request a summary of their transaction history at any time by contacting [email protected].
Cookies and Tracking Technologies
sk778 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device that help sk778 remember your session, preferences, and usage patterns. The categories of cookies we use are:
- Essential cookies — strictly necessary for the platform to function, including session management, login state maintenance, and security tokens. These cannot be disabled.
- Analytics cookies — used to collect aggregated, anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data helps sk778 improve the platform experience.
- Functional cookies — used to remember your language preference, display settings, and other personalisation choices so you do not have to reconfigure them on each visit.
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using core platform features. sk778 does not use third-party advertising cookies or behavioural profiling cookies for the purposes of serving targeted advertising to players.
Data Retention
sk778 retains your personal data for as long as your account remains active and for such additional periods as are required by applicable legal and regulatory obligations. The following retention periods apply as a general guide: identity and KYC documents are retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later; transaction records are retained for a minimum of five years; communications records (support interactions) are retained for three years; technical and session data is retained for up to twelve months from collection.
When the applicable retention period expires, sk778 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where data cannot be immediately deleted due to technical constraints — for example, data held in backup archives — sk778 will isolate that data from active processing and delete it at the next scheduled backup rotation. You may request early deletion of your data subject to the limitations described in the Your Rights section below.
Data Security
sk778 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption for all data transmitted between your device and sk778's servers, access controls that restrict internal access to personal data on a strict need-to-know basis, regular security assessments and vulnerability testing of the platform infrastructure, and secure storage of KYC documents in an access-controlled environment separate from gameplay and transaction data.
Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, sk778 will notify affected players without undue delay once the breach has been identified and assessed. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures sk778 has taken or proposes to take to address the breach. sk778 maintains an internal data breach register and will take immediate steps to contain and remediate any confirmed breach.
Your Data Protection Rights
As a player on sk778, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected]. sk778 will respond to all valid requests within 30 days. We may need to verify your identity before processing a rights request.
Right of Access
You have the right to request a copy of the personal data sk778 holds about you, along with information about how it is used.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data sk778 holds about you. Some data can be corrected directly in your account settings.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances. This right is not absolute — sk778 may be required to retain certain data to comply with legal obligations, even after an erasure request. Where deletion is not possible in full, sk778 will explain the reason and delete all data that can lawfully be deleted.
Right to Object
You have the right to object to sk778 processing your personal data on the basis of legitimate interests, including profiling for responsible gaming monitoring. Where you object, sk778 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
Right to Data Portability
Where sk778 processes your data on the basis of contract or consent and processing is carried out by automated means, you have the right to receive a structured, commonly used, machine-readable copy of your personal data that you provided to sk778.
To exercise any of the above rights, please email [email protected] with the subject line "Data Rights Request" and your registered mobile number. sk778 will acknowledge your request within 3 business days and provide a substantive response within 30 days. Complex requests may require up to 60 days; sk778 will inform you if an extension is needed.
Minors and Age Restriction
sk778 is strictly an adult platform. Players must be aged 21 or older to register and use the platform. sk778 does not knowingly collect personal data from individuals under the age of 21. If sk778 discovers or has reasonable grounds to suspect that an account is held by a person under 21, the account will be suspended immediately, all funds will be frozen pending investigation, and the personal data of the underage individual will be securely deleted to the extent permitted by any applicable legal reporting obligation. If you are a parent or guardian and believe a minor has registered on sk778, please contact [email protected] immediately.
Changes to This Privacy Policy
sk778 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they affect the way sk778 collects or uses your personal data in a manner that is less protective of your privacy than the current Policy — sk778 will notify registered players via the contact details on file before the changes take effect, providing at least 7 days notice where practicable. For minor or clarificatory changes, the updated Policy will be published on this page with the "Last Updated" date revised accordingly. Continued use of sk778 following any update to this Policy constitutes your acceptance of the revised Policy.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way sk778 handles your personal data, please contact our support team by email at [email protected]
Your Privacy is Protected at sk778
Learn more about sk778, read our FAQ for common questions, or head to sk778 Casino to start playing on a platform that takes your data security seriously.